Kelly Services Laboratory Customer Service Specialist - Scientific in Homestead, Florida
Laboratory Customer Service Representative Homestead, FL
Kelly Services is seeking a customer service representative to assist a laboratory in Homestead, FL with their customer relations.
Ideal candidates would have 5+ year customer service experience, excel with over the phone communications and be bilingual (English/German or English/Mandarin).
Assists the customer after a test has been submitted
Reviews and matches up the paperwork with the corresponding project
Obtains information requested by the testing departments and, also, from the customer
DUTIES AND RESPONSIBILITIES
Contact customers when tests are received
Help with initial test check-in procedures for the Accelerated Lab
Respond to customer service questions on shipping, test initiation, and report whereabouts
Contact customers to obtain missing information and documents
Contact customers for credit card numbers
Continuous ongoing client contact during testing
Assist Technical Services Coordinator with other sales contacts as necessary
Enter miscellaneous events into client contact database
Fill out vendor forms and have NDA's signed and returned to customers when applicable
Request Proforma Invoices
Follow up on inactive test services customers as needed
SKILLS AND EDUCATIONAL REQUIREMENTS
This position requires good working knowledge of Microsoft Word and Excel
Minimum 5 years working in the customer service field
Fluency in written and spoken English required
Must be driven to provide excellent customer service.
Will be working with the technical staff to provide testing information to customers
Must be able to interact with customers over the telephone
Why Kelly ® ?
With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 11,000 scientific professionals last year.
You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career—connect with us today.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm