KLX Inc IT Field Technician (M-F 4:00 pm - 12:00 am) in Miami, Florida

SUMMARY

Under general supervision, provides technical support to the organization's internal users of computer software, hardware and peripherals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.

  • Collaborates with network services, infrastructure services, security, software systems engineering and/or application development in order to restore service and/or identify problems.

  • Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides project task and effort updates as required

  • Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as “smart hands” for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.

  • Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also perform phone, email and remote desktop troubleshooting assistance.

  • Documents user technology and support standards and processes to improve service delivery.

MINIMUM EDUCATION and EXPERIENCE

  • Bachelor’s degree in Computer Science, Information Technology or related field of study and:

  • Two – four years’ related experience; or an equivalent combination of formal education, on-the-job training, and/or work life experience.

  • IT support experience

PREFERRED QUALIFICATIONS

  • Four – six years’ related experience

  • A+, Network+ and MCP certifications

    EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.