KLX Inc IT Field Technician (M-F 4:00 pm - 12:00 am) in Miami, Florida
Under general supervision, provides technical support to the organization's internal users of computer software, hardware and peripherals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
Collaborates with network services, infrastructure services, security, software systems engineering and/or application development in order to restore service and/or identify problems.
Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides project task and effort updates as required
Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as “smart hands” for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also perform phone, email and remote desktop troubleshooting assistance.
Documents user technology and support standards and processes to improve service delivery.
MINIMUM EDUCATION and EXPERIENCE
Bachelor’s degree in Computer Science, Information Technology or related field of study and:
Two – four years’ related experience; or an equivalent combination of formal education, on-the-job training, and/or work life experience.
IT support experience
Four – six years’ related experience
A+, Network+ and MCP certifications
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.