Royale Caribbean International Manager, Innovation UX in Miami, Florida

Manager, Innovation UX

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, FL. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary

Based in Miami, FL and reporting to the AVP, Innovation & Transformation, the Sr. Manager, Innovation Experience Design will be responsible for providing leadership over the end to end design of new early stage products and services that leverage emerging technologies, for Royal Caribbean Cruises, LTD and all associated brands (e.g, Royal Caribbean International, Celebrity Cruises, etc.

The Sr. Manager will have demonstrated experience with UX Design, Innovation sprints, R&D projects, or other related multi-disciplinary digital-to-physical design. The Sr. Manager will lead design teams through human centered design methods that begin with empathy for people guests, crew, and team to inform decision; solve problems; and make connections others miss.

The Sr. Manager will keep teams inspired, facilitate design work sessions, and support teams in the conceptualization and design of products and services. The Manager will play a key role in creating and designing big ideas, and accelerating the tangible development of those ideas throughout the organization. This leader requires the ability to direct teams that ideate and prototype high quality digital products for our Guests and employees, by both fostering and demonstrating a culture of data-driven and end-user focused product think, design and innovation.

Career Snapshot

  • UX Design Responsible for UX design at varying levels of product maturity, turning everything from nebulous concepts to specific ideas into useful, delightful products and services.

o The Sr. Manger will conceptualize, design and define user experiences and interactions, holistic systems, flows and interfaces that are simple, elegant, and have maximum impact.

o Draw insights from direct guest and crew research and know how to turn those insights into tangible solutions.

  • Design Facilitation -- Coordinates with broad interdisciplinary teams on a project basis, facilitating the user experience of a product from conception until launch.

o Assists in the creation and iteration of processes that improve success.

  • Brainstorming &Prototyping Leads brainstorming sessions that drive to big ideas, facilitates the filtering of those ideas and prototypes chosen directions to make ideas tangible and testable.

o Keeps us in the Make, Show, Learn cycle through to product delivery.

  • Mentorship -- Provide UX Design mentorship to members of other teams, constantly pushing the quality of our products, and passing the passion.

  • Design Validation Facilitates research and testing to both inform and validate design decisions and focus on constant improvement.

  • Project Advocate Advances institutional efforts for sharing information about projects; provides project information for distribution.

  • Communication Visible and active member of the Innovation team; advocates the innovation product development process and works toward the further refinement of the development structure.

o Uses a combination of visual, interaction and experience design skills to communicate a vision.


  • Minimum 5 (manager) 7 (sr. manager) years in a digital product dev, project and/or innovation tracking senior leadership role.

  • Bachelors degree required, or other relevant advanced degree preferred.

  • Significant experience in leading teams/organizations in bringing high quality digital products to market.

  • Proven track record of designing solution and running idea pilots for results-oriented validation.

  • This individual must have superb verbal and visual communication skills to help teams understand how to describe and conceptualize their solutions in ways that further development.

  • Ability to facilitate Design Thinking workshops, Brainstorms, Design Sprints and Work-sessions.

  • High-level interpersonal skills, ability to communicate effectively with many kinds of people, a strong project management focus, time management skills, team management skills.

o Excellent written and verbal communication skills; must be able to communicate with a wide variety of audiences; familiar with innovation processes and methodologies desirable; working knowledge of typical materials, tools and techniques for innovation structure, systems, and teams.

  • Ability to conceptualize, design and deliver top notch experiences.

  • Ability to communicate design rationale to internal team and other stakeholders.

  • Ability to dive into projects at any level of definition with creativity and drive.

  • Deep knowledge of full user experience design process and ability to contribute at any level.

  • Experience with modern design & prototyping tools (e.g. Sketch, Flinto, InVision, iRise, Adobe Experience Design, Marvel, etc.).

  • Applied experience with service design practices and a practice of constantly evolving your design process.

  • Applied experience working across all digital and physical manifestations of what we design - from wearables to native applications to the next technological leap.

  • Extensive understanding of prototyping methodologies and practices, user research methodologies and A/B test planning/execution.

  • A passion for mentoring designers, product managers, and engineers to deliver a better, more user-centered product.

  • An acute self-awareness and deep empathy - for both the customer and your teams goals.

  • Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity.

  • A deep curiosity and ability to consider product strategy and vision. You don't just care about how it looks, or what we should design, but why are we designing this at all.

Join our team as a Manager, Innovation UX. Once you click to apply below, it will take you 10-15 minutes to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next 30-60 days. During this time, you can view your application status on our career site.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.

Job: *Marketing

Title: Manager, Innovation UX

Location: Florida-Miami

Requisition ID: ROY10014P