Accenture Technical Account Manager in Miami, Florida

Title: Technical Account Manager Location: USA-Southeast Other Locations: USA-Southeast Job Number: 00496519

Technical Account Manager - iDefense

Accenture Security

WHERE YOU LIVE: Within 90 minutes of a major Accenture Office preferably in Virginia or Washington DC but other US office locations are negotiable

iDefense in Partnership with Accenture

Join iDefense in Partnership with Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

At Accenture, we’re building something great – not just an innovative, next-generation threat intelligence platform, but just as importantly we’re building a culture of innovation and collaboration to transform the broader security landscape.

Job Description:

The Technical Account Manager will be charged with developing long-term relationships with a portfolio of clients, and connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions per customer needs. Manage and develop client accounts to develop and maintain favorable relationship with clients and achieve renewal rate goals.

The ideal candidate will be a technically experienced and innovative security professional who has the ability and experience to identify client-side cyber threat intelligence gaps and requirements, and map those to iDefense capabilities or product development efforts as appropriate. Candidate will be familiar with cyber threat intelligence techniques and tradecraft, taking the initiative to anticipate and work closely with clients in solving their cyber threat intelligence needs and be familiar with a variety of the field's concepts, practices and procedures.

Key Responsibilities May Include:

  • Operates as the point of contact for assigned customers

  • Develops and maintains long-term relationships with accounts

  • Achieves renewal rate goals as specified by the iDefense Managing Director

  • Works directly with clients in leveraging iDefense services and capabilities to solve their cyber threat intelligence needs

  • Makes sure clients receive requested products and services in a timely fashion

  • Communicates client needs and demands to product management team

  • Forecasts and tracks client account metrics

  • Manage projects within client relationships, working to carry out client goals while meeting company goals

  • Identifies opportunities to grow business with existing clients

  • Coordinate with staff members working on the same account to ensure consistent service

  • Collaborates with sales team to reach prospective clients

  • Service multiple clients concurrently, often meeting multiple, concurrent deadlines

  • Keep records of client transactions

  • Some travel required

Qualifications:

Basic Qualifications:

  • Demonstrated ability to resolve client needs, both technical and non-technical, with minimal assistance

  • Proven ability to manage multiple projects at a time while paying strict attention to detail

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

  • Excellent listening, negotiation and presentation skills

  • Excellent verbal and written communications skills

  • Degree or equivalent program in Computer Science, Computer Engineering, Electrical Engineering, Network Security, Information Security, Information Technology, or Mathematics (or equivalent work experience)

  • Minimum 3 years of client account management experience

Preferred Qualifications:

  • Certifications: CISSP, CISM, GCIA, GWAPT, GCIH, GSEC, OSCP, OSCE, OSCP, or similar certification preferable.

  • Master of Science degree or equivalent programs a plus

  • Demonstrated understanding of API’s especially with regard to supporting user interfaces

OUR COMMITMENT TO YOU :

  • Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement.

  • You'll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects.

  • Opportunities to learn daily through training, assignments and collaboration with experts across the company.

  • Access to leading-edge technology.

  • Along with a competitive salary, Accenture offers a comprehensive package that includes generous paid time off, 401K match and an employee healthcare plan.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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