Waste Connections, Inc Customer Service Representative in Opa Locka, Florida

Job Title

Customer Service Representative

Employee Type

Employee

Requisition Primary Location

Opa Locka, Florida

Job Description

As a member of our world class team of Customer Service Reps, you will feel like you’re a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities?

THE POSITION:

This position is the first point of contact for our customers. You will be handling high call volumes along with a steady flow of walk in customers. Additional administrative duties will be required as well. The position is Monday through Friday, 8am to 5pm.

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.

  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.

  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.

  • A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.

  • Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:

  • 2 years of Customer Service experience in a high volume atmosphere.

  • Experience with MS Word, Excel, and Email preferred . Typing and 10-key skills are required.

  • Excellent organization and communication skills.

  • This position also requires excellent oral and written communication skills as well as ability to read and comprehend technical manuals.

  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Apply today and Connect with Your Future!

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)

Job Requirements:

Education:

Language:

Certification(s):

Competencies:

Responsibilities:

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Who We Are

Waste Connections Inc. is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US

Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do.

Our Opportunities

BUILD TALENT FROM WITHIN

People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER

Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.