Kforce Help Desk, Contractor in Miami, Florida

Kforce has a client in search of a Help Desk, Contractor in Miami, Florida (FL). Overview: The Help Desk provides technical support and customer service to the company Associates to enhance productivity in the operation of IS computer technology. The Help Desk responsibilities include call handling, issue identification, logging and tracking, resolution, and escalation, as appropriate, to IS technical areas. Help Desk responsibilities include administration and support of the Company's computer systems, printers, copiers, and related computer equipment. The Help Desk analyst position tasks include: end user support, license tracking, and installation of hardware and software solutions, performing upgrades and configuring software applications. The Help Desk must possess basic networking understanding, knowledge of remote support programs, good analytical and troubleshooting skills. The position performs various Help Desk operational tasks during non-telephone time.Principal Duties and Responsibilities:

  • Provide helpdesk support and resolve problems to the end user*s satisfaction

  • Performs issue handling, identification and resolution with all levels of the company customers

  • Ensure customers maintain productivity while experiencing customer service oriented assistance

  • Serves as a single point of contact for communicating issues or requesting IS service

  • Serve as the customer's advocate in ensuring that the proper IS department is notified and responds according to respective documents of understanding

  • Provide technical assistance and support to requests received through helpdesk related to computer systems, software, and hardware

  • Ask questions to determine nature of problem

  • Walk associates through problem-solving process

  • Install, modify, and repair computer hardware and software

  • Maintain and clean computer equipment

  • Monitor and respond effectively to requests received through the IS help desk

  • Bachelor's degree preferred in Information Technology, Computer Science, or related field or equivalent experience considered

  • 2 years technical degree in Computer/IS area, or comparable experience

  • 2 years in multi-operating system environment, especially MS Windows, Citrix/Metaframe, & NT

  • 2 years of experience working in desktop environment and with MS Office suite

  • 2 years of experience in a technical support environment, Call Center, or Help Desk

  • 1-year experience working in a large IS organization (multiple locations, client server technology, WAN, 1000 personal computer workstations)

  • Thorough PC operating and workstation system knowledge

  • Thorough PC printer, server & password administration knowledge

  • General WAN, file server & file server maintenance knowledge

  • General PC software products, file conversions & usage knowledge

  • General mainframe software products knowledge

  • General data communication and voice/phone system knowledge

  • General technical writing skills to describe technical issues for issue history and communication to Escalation Partners

  • Thorough System Administration (Policies & Procedures) Knowledge

  • Excellent telephone skills

  • Thorough writing and communication skills to write, demonstrate, and explain step-by-step technical procedures

Physical Requirements:

  • This is primarily a sedentary office position which requires the Help Desk, to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 pounds; Finger dexterity is necessary

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours